TERM & CONDITION

1/ SURCHARGE ON SPECIAL HOLIDAYS:

We shall apply room surcharge on special holidays as follows:

  • Compulsory New Year Eve Gala Dinner on December 31, 2012 at VND 1.200.000/person, VND 600.000/child from 6 to 12 years old. Children under 6 years old will be free of charge (maximum 1 child per room).

 

Surcharge on National Liberation Day 30/04 & Labour Day 01/05 is as follows:

  •  Deluxe room surcharge at VND 350.000/room/night.
  • Superb Deluxe room surcharge VND 350.000/room/night.
  • Junior Suite room surcharge VND 480.000/room/night.
  • Family Suite room surcharge VND 600.000/room/night.
  • Extra-bed surcharge VND 120.000/bed/night.


2/ BOOKING GUARANTEE:
All bookings shall be required to deposit the first room night amount by input your credit card details directly on our online website and guests will receive a receipt of deposit immediately after your booking is confirmed.

3/ CANCELLATION POLICY

  • Full refund with 7-day advance notice.
  • 50% refund of first night within 7 day notice.
  • Full charge of first night with advance notice of 3 days or below.


4/ NO-SHOW POLICY
A no-show shall result to the total charges for the entire booking.

5/ CHILD POLICY:

  • Maximum one child under 6 years old sharing room with parents and utilizing existing bedding are not chargeable. Children from 12 years old or third person sharing room shall required to book extra-bed at VND 730.000 net per night.
  • Additional breakfast charge will be applied at the rate of VND 220.000 and the breakfast of children from 6 years to 12 years of age is charged at VND 120.000/child.
  • Baby cots for infants are free of charge and subject to availability